We're here to help you
For technical issues, payment questions or anything else — our team responds within 4 business hours.
Business Hours
Mon–Fri 09:00–18:00 EET
Sat–Sun: closed
FAQ
Common questions answered
Can't find what you're looking for? Submit a request and we'll respond shortly.
After your application is approved, you will receive an email with activation instructions and your high-resolution QR Code file. Activation happens automatically within 24–48 hours.
Make sure you're logged in with the correct account. Donations appear in real time. If the issue persists, submit a request through the support form and include your organisation slug.
Funds are settled according to the payment provider's (Stripe) settlement cycle, typically within 2–7 business days. You can track the status from your dashboard.
For terminal technical issues (connectivity, printing, hardware), use the support form and include the terminal serial number and a description of the problem. Response target: within 4 business hours.
Yes. Submit a request through the support form and our team will send you secure instructions for providing the new logo.
Refunds are handled exclusively through the admin panel. If you don't have access, submit a support request with the amount, date and donor email.
Didn't find your answer?
Submit your issue through the form and our support team will get back to you as soon as possible.
Mon–Fri 09:00–18:00 EET · Response within 4 hours